Care & Services
The role, in a few words
About this role
You are the operational heart of Upchar Setu in Bhavnagar. You manage the day-to-day delivery of our home care services — coordinating with patients, families, nurses, doctors, physiotherapists, dietitians, and other care professionals to make sure every visit is scheduled, delivered on time, and properly recorded. You are the person families and professionals call when something needs to be sorted — and you sort it.
Your work. Real impact.
What you will do
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Keep every visit connected
Manage and schedule care visits across Bhavnagar, coordinating with families and professionals so visits are delivered on time. Keep everyone informed when arrangements need to change.
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Be the person families can turn to
Act as the primary point of contact for enrolled patients and their families. Listen to their concerns, help sort out service-related questions, and maintain clear communication throughout their care.
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Bring the care team together
Coordinate daily with nurses, physiotherapists, doctors, dietitians and other care professionals. Make sure the people involved in a patient’s care have the information they need to deliver their visits.
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Handle difficult moments responsibly
Respond calmly to complaints, escalations and urgent situations. Coordinate with the appropriate care professionals rather than treating coordination as a substitute for clinical judgement.
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Keep a reliable record of care
Maintain accurate records of services delivered. Keep scheduling and visit information organised so care delivery can be followed and reviewed.
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Pay attention to care quality
Monitor patient satisfaction and the quality of services delivered. Listen to families and professionals, recognise concerns, and help resolve them responsibly.
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Build strong local relationships
Maintain relationships with hospitals, doctors and healthcare partners. Support the growth of Upchar Setu’s services in Bhavnagar through dependable day-to-day coordination.
Could this be you?
What we are looking for
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Relevant healthcare experience
5–7 years of experience in healthcare operations, hospital administration, or care coordination. You should be comfortable managing the practical delivery of care across multiple patients and professionals.
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A healthcare background — preferred
Nursing, healthcare administration, pharmacy, physiotherapy, or allied health is preferred. These backgrounds can help you understand the people and services you will coordinate.
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Clear, reassuring communication
Strong Gujarati and Hindi communication skills are required; English is a plus. Families and professionals need someone who can listen carefully and explain arrangements clearly.
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Calm, organised follow-through
You can manage multiple patients and situations simultaneously, remain calm under pressure, and take responsibility for getting issues sorted.
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Local travel — preferred
A valid driving licence and access to a two-wheeler are preferred for travel within Bhavnagar.
Meaningful work starts with a conversation.
See yourself here?
Tell us who you are and what you would bring to this role.