Emergency Disclaimer

In a Medical Emergency, Do This First:

Step 1 — Call 112
India's National Emergency Number. Available 24 hours, 7 days a week. Connects to ambulance, police, and fire.

Step 2 — Call your nearest hospital
Keep the number of your nearest hospital saved in your phone.

Step 3 — Contact Upchar Setu
Once the emergency is under control, contact our team to update the care plan and coordinate next steps.

Upchar Setu WhatsApp: +91 98256 88286 (for non-emergency care coordination only)

Emergency Signs — Go to Hospital or Call 112 Immediately

Do not wait. Do not call Upchar Setu first. Seek emergency help immediately for:

• Chest pain or tightness, especially with breathing difficulty
• Difficulty breathing or shortness of breath at rest
• Sudden loss of consciousness, fainting, or unresponsiveness
• Sudden weakness or numbness on one side of the body (possible stroke)
• Sudden severe headache ("worst headache of my life")
• Seizures or convulsions
• Severe allergic reaction (face swelling, throat tightening, rash with difficulty breathing)
• Heavy or uncontrolled bleeding
• High fever with altered consciousness or inability to rouse
• Suspected overdose of medication or substance
• Sudden severe abdominal pain
• Any situation where you feel the person's life may be at immediate risk

When in doubt — go to the emergency room or call 112. It is always better to call and not need help than to wait and need it.

What Upchar Setu Care Professionals Will Do in a Crisis

All Upchar Setu care professionals are trained to:

1. 1.Recognise signs of clinical deterioration during a home visit
2. 2.Provide immediate basic life support if needed while emergency services are contacted
3. 3.Call 112 or the patient's treating hospital directly if an emergency arises during a visit
4. 4.Contact Upchar Setu's care coordination team immediately to notify the family and escalate
5. 5.Stay with the patient until emergency services or a family member arrives

Our care professionals will always prioritise your safety. However, home care professionals are not equipped to replace an emergency department, an intensive care unit, or an ambulance. Their role is to provide planned, scheduled home care and to escalate promptly when the situation requires it.

What Upchar Setu Is and Is Not

Liability Limitation

Upchar Setu accepts no liability for outcomes resulting from:

• A medical emergency where Upchar Setu was contacted instead of or before 112 or the treating hospital
• Delays in emergency care caused by reliance on Upchar Setu's services in a crisis
• Clinical decisions made by independent care professionals acting in an emergency in good faith

This disclaimer does not limit any rights you have under the Consumer Protection Act 2019 in relation to the quality of scheduled care services.

Keep These Numbers Saved